This was my first time dealing with Velocity and I can not say enough about their service and personnel. I called on a Tuesday to have my serpentine belt replaced and they were able to get me in two days later, my first day off from work. Jerome was very pleasant and kept me apprised every step of the way. They did an inspection which was very thorough and for the first time since I've owned my vehicle I know exactly what future service I need. I especially like the way the recommendations are laid out, up front and easy to see what are the most critical needs and the least critical. I think I have found my go to mechanics.